Conference Schedule

September
10

WORKSHOP DAY
+ DESIGN THINKING UNIVERSITY

Dive right in to some interactive learning
with your peers and the executives who do
business best. Choose up to three topical
workshops OR take part in Design Thinking University.

September
11

MAIN CONFERENCE
DAY ONE

Immerse yourself in the next generation of
customer experience with keynote sessions,
panel discussions, Interactive Discussion
Groups and comprehensive expo hall.

September
12

MAIN CONFERENCE
DAY TWO + SITE TOUR DAY

Learn from the best during our hands-on site tour day at IBM Studios Austin & the USAA Chief Design Office to get an inside look at some of the world's top design studios.

September
13

MAIN CONFERENCE
DAY ONE

Immerse yourself in the next generation of
customer experience with keynote sessions,
panel discussions, Interactive Discussion
Groups and comprehensive expo hall.

Meet Your CX Leaders

John Bardawill

Chairperson
Customer Experience Council, Canadian Marketing Association

Dilip Nair

Senior Director, Customer Care
Alight Solutions

Eric Esguerra

Director, Customer Service and Operations
Miele Canada

View All Speakers

SHOWCASE YOUR SOLUTION

Find out how CX Canada will provide you with the opportunity you need to meet prospects and
grow your customer base.

Past Partners include:


Here's what you missed last year:

Sponsors & Exhibitors
Media Partners