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ABOUT CX WEEK CANADA

Customer expectations are rapidly evolving through today's experience economy, and massive shifts in service extend beyond and uniquely to those within the Canadian market. CX Week Canada addresses challenges specific to the Canadian market and organizations as it relates to delivering excellent customer experience.

This year we drive into the roots of customer service delving into how to empathize with users through design thinkiing, creating seamless experiences by optimizing omnichannel, and driving cutting edge innovation through automation and emerging technology.

Conference Schedule

September 23 - 25, 2019

23

WORKSHOP DAY

Dive right in to some interactive learning with your peers and the executives who do business best.

24

MAIN CONFERENCE
DAY ONE

Immerse yourself in the next generation of CX with expert keynotes, interactive discussions and a comprehensive expo hall. .

25

MAIN CONFERENCE DAY TWO + SITE TOUR DAY

learn from the best during our hands-on site tour dlay in the Toronto.

Request Agenda

Meet Your CX Leaders

Sara Aghvami

Director of Customer Experience
Best Buy Canada

Patrick Bach

Customer Experience & Service Design Leader
TD Bank

Markus Grupp

Head of Product & Service Design
Kira Systems

Crystal D'Cunha

Chief Experience Officer
The Inside View

Heather Tulk

President
Carlor Transformation

Corby Fine

Vice President, Digital Commerce
CIBC

Brad Griffin

Senior Vice President, Head of Qualitative Canada
Ipsos

Markus Grupp

Head of Product & Service Design
Kira Systems

Elias Hadaya

Vice President of Customer Experience
World Vision

David Johnston

Social Media Strategist
Transportation Security Administration

Jennifer McLennan

Senior Director Design & Development
Marriott International

Stacey Metcalfe

Manager, Voice of Customer Strategy & Planning
Toyota Canada

SHOWCASE YOUR SOLUTION

Find out how CX Canada will provide you with the opportunity you need to meet prospects and
grow your customer base.

Past Partners include:

Sponsors & Exhibitors
Media Partners