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Conference Schedule

September
12

WORKSHOP DAY

Dive right in to some interactive learning with your peers and the executives who do business best. Choose up to three topical workshops.

September
13

MAIN CONFERENCE
DAY ONE

Immerse yourself in the next generation of customer experience with keynote sessions, panel discussions, Interactive Discussion Groups and a comprehensive expo hall.

September
14

MAIN CONFERENCE DAY TWO + SITE TOUR DAY

Continue learning and networking with your peers with more case study keynotes and intimate roundtable & learn from the best during our hands-on site tours, getting an inside look at some of Canada’s top customer experience labs.

Meet Your CX Leaders

Sara Aghvami

Director of Customer Experience
Best Buy Canada

John Bardawill

John Bardawill Founder and Managing Director
TMG International Inc.

Patrick Bach

Customer Experience & Service Design Leader
TD Bank

Markus Grupp

Head of Product & Service Design
Kira Systems

Crystal D'Cunha

Chief Experience Officer
The Inside View

Heather Tulk

President
Carlor Transformation

Corby Fine

Vice President, Digital Commerce
CIBC

Brad Griffin

Senior Vice President, Head of Qualitative Canada
Ipsos

Markus Grupp

Head of Product & Service Design
Kira Systems

Elias Hadaya

Vice President of Customer Experience
World Vision

David Johnston

Social Media Strategist
Transportation Security Administration

Jennifer McLennan

Senior Director Design & Development
Marriott International

Stacey Metcalfe

Manager, Voice of Customer Strategy & Planning
Toyota Canada

SHOWCASE YOUR SOLUTION

Find out how CX Canada will provide you with the opportunity you need to meet prospects and
grow your customer base.

Past Partners include:


Sponsors & Exhibitors
Media Partners