CX Excellence Driven By Customer Service,
Employee Experience and Tech
ABOUT CX WEEK CANADA
We run the largest global CX network with 150k+ members, and CX Week Canada pulls together 150 locally based enterprise leaders to set a stage of peer-to-peer bench marking, networking, and learning.
This year focuses on the Customer Experience as the umbrella strategy for excellent business outcomes. We will dive into design thinking, customer service, digital transformation, & employee experience.
Conference Schedule
DESIGN THINKING FOCUS DAY
A deep dive into human-centered design, from case studies, to interactive workshops, understand how design thinking can enable excellent CX.
MAIN CONFERENCE
DAY ONE
Explore CX enabled by customer service, technology, and employee experience through expert keynotes, Interactive Discussion Groups, and peer-to-peer networking.
MAIN CONFERENCE DAY TWO + SITE TOURS
Tie all the best practices into your CX strategy through case studies, workshops, and off-site experiences.
2019 Speakers
Chris Mahlberg
VP Business Banking
BMO Financial
Dolly Konzelman
President
CSPN
Edwin Frizzell
Regional Vice President and Fairmont Royal York General Manager
Fairmont Hotels
Marc Gordon
The CX Expert
marcgordon.ca
Paul Pellizzari
VP Global Social Responsibility
HardRock
Stefany Singh
Director of Digital Innovation
Canadian Institute for Health Information
Tito Kang
VP Brand Leader
MTY Foods
Matt Cebulski
Discovery & Partnerships
MappedIn
Ramy Nassar
Director of Innovation
Mattel
Patrick Bach
Director of Service Design
CIBC
SHOWCASE YOUR SOLUTION
Find out how CX Canada will provide you with the opportunity you need to meet prospects and
grow your customer base.
Past Partners include:
