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Making the Case for CX
To remain truly differentiated and ahead of the vast sea of competition, treating your customers like royalty is the true key to creating lasting business success. Is your organization checking off the basic components to ensure your company’s heart not only keeps beating, but outlives your competitors?If you don't know...
Demystifying Design Thinking
Design Thinking is an innovative approach that combines service or product design with human behavior. At its core, dedicated practitioners describe design thinking as an ongoing mindset of empathy and human observation. But why does design thinking matter to you? Take a look at this infographic and and see who...
2017 CX Week Canada Post Show Report
Want to see what happened last year? Take a look at the official 2017 Post Show Report.Included in this report:- Attendee Stats- 2017 Attendee List- 2017 Event Partners and Media Partners- Site Tour Recaps- Featured Takeaways
Debunking Design Thinking Myths
Here to debunk many of the Design Thinking Myths, we've recruited some of the top Design Thinkers from IBM Design Practice, Pearson, American Express Global Business Travel, and more to shed light on the myths, facts, and benefits of Design Thinking.
CX Week Canada Anticipated Attendee List
Interested to see who will be joining you at CX Week Canada? Take a look at our anticipated attendee list to see who will be joining you!
Cisco Innovation Centre Site Tour
The first of its kind in North America and one of nine Innovation Centers worldwide, the Cisco Toronto Innovation Centre is the culmination of Cisco Canada’s commitments to drive innovation, productivity, and digital transformation for industry, government, and the country.Ahead of CX Week Canada, take a look at the Cisco...
The Top Keywords in CX
To prepare you for CX Week Canada, here are the top 5 keywords forming the foundation of our dynamic, tracked agenda.
CCW Executive Report
The CCW Executive Report: Customer Experience Game Changers explores the intersection of the two dimensions. It reveals how organizations are taking action in response to shifts in the importance and nature of customer experience management. Fueled by exclusive survey research, it reveals what truly matters to customer experience professionals.
Customer Experience 101
In the modern experience economy, customers seek and expect a great deal beyond simple delivery of a product or service. They expect an integrated, omni-channel, individualized and effortless experience. A variety of factors including technology advancement and disruptive competition pioneered this customer experience transformation, and now a company’s ability to...
CX Canada In the News
There is certainly no lack of Customer Experience resources. We’ve aggregated a few of our favorite reads and resources for you! Attend CX Week Canada 2017 for dynamic insights and experiential anecdotes diving deeper into the nuances of superior CX through the Canadian lens.
People Shock: The Path to Profits when Customers Rule - Introduction Chapter
By Tema Frank, Customer Experience & Usability Pro, Best-Selling Author of “PeopleShock”Best-selling author and expert, Tema (rhymes with Emma) Frank has worked in customer experience, marketing, and usability testing for over three decades. In 2001 she founded Web Mystery Shoppers International, the world’s first company to test omnichannel customer service: web, phone, chat,...
Speaker Feature: Patrick Bach
CX Week Canada interviewed Patrick Bach, Customer Experience & Service Design Leader at TD where he discusses his experiences in customer experience and service design.
Speaker Feature: Adrienne Harris
CX Week Canada presents this speaker feature from Adrienne Harris, Vice President, New Venutres at DATA Communications Management where she discusses her career background and her personal CX journey.
2017 CX Week Canada Registration Form
Want to fast track your CX Week Canada Registration? It's easy - download this form, fill it out, and send it to email@example.com
2017 CX Week Canada Attendee List
Interested to see who attended CX Week Canada? Take a look at our 2017 Attendee Snapshot. (Last updated 8.7.2017)
BMO’s Journey to Customer Centricity Through Employee Engagement
Presented by:Kelly HarperDirector CustomerExperienceBMO Financial GroupMissed out on CX Week Canada 2017? Customer experience once lived exclusively within corporate marketing at BMO. However in 2012, a new CX learning function was created within the talent organization focused on articulating the brand internally, enhancing employee engagement and developing CX learning. Through...
Growth Hacking Your Way to the Best Digital CX
Presented by:Troy FawkesSEO and Digital Marketing SpecialistDelta GrowthMissed out on CX Week Canada 2017? Marketing strategy is no longer developed in the boardroom. It is a scrappy process of rapid experimentation and optimization occurring in a testing and learning environment. In order to meet the needs of a dynamic and...
Sharing Best Practices in Toolsets and Design Management Strategies that Perform
Presented by:Ann TeboVP, ProductOnist TechnologiesMissed out on CX Week Canada 2017? The tools and methods for delivering services and experiences are vast and largely open source: design thinking processes, service blueprinting, journey maps, and many other custom tools depending on the specific project. This camp explores some of the key...
Metrics That Matter: How to Identify and Benchmark CX ROI for Your Business
Presented by:Ashutosh AnilVice President, Customer ExperienceBC Safety AuthorityMissed out on CX Week Canada 2017? We are all familiar with the NPS holy grail of customer experience metrics. Beyond NPS, this panel explores some unique qualitative and quantitative metrics in which can help benchmark your CX programme. In addition, how can NPS be leveraged...