12-14 September 2018 | Radisson Admiral Hotel Toronto-Harbourfront, Toronto, ON
Gaining Competitive Advantage by Delivering Superior Experiences with Human-Centered Design
Recognising how critical customer centricity is to delivering superior customer experiences, we want to take this year to explore more deeply what that really means and re-examine the efficacy of our processes. We’ve all been there—it’s easy to begin our projects starting with the customer in mind, but it’s difficult to maintain that focus amid obstacles and other business objectives.
We hope to equip you with the tools and insights necessary to create lasting, impactful change and are offering a few new exciting topics to help you get there:
- How to Deliver on a Culture of Customer-Centricity through Human-Centred Design & Empathy
- Introduction to Design Thinking for CX: Experience Innovation
- How to Create a CX Movement
- Customer Experience Maturity Roundtables: Achieving Executive Buy-in
- Back to Basics: Customer Experience Roadmap
Interested to see who attended CX Week Canada? Take a look at our 2018 Attendee Snapshot. (Last updated 21.8.2018)
To remain truly differentiated and ahead of the vast sea of competition, treating your customers like royalty is the true key to creating lasting business success. Is your organization checking off the basic components to ensure your company’s heart not only keeps beating, but outlives your competitors?
If you don't know them already, here are our top 4 benefits of providing superior customer experiences.
Design Thinking is an innovative approach that combines service or product design with human behavior. At its core, dedicated practitioners describe design thinking as an ongoing mindset of empathy and human observation. But why does design thinking matter to you? Take a look at this infographic and and see who really benefits from using it.
Want to see what happened last year? Take a look at the official 2017 Post Show Report.
Included in this report:
- Attendee Stats
- 2017 Attendee List
- 2017 Event Partners and Media Partners
- Site Tour Recaps
- Featured Takeaways
Here to debunk many of the Design Thinking Myths, we've recruited some of the top Design Thinkers from IBM Design Practice, Pearson, American Express Global Business Travel, and more to shed light on the myths, facts, and benefits of Design Thinking.
We identified key challenges today’s Canadian CX executives are faced with through extensive research and speaking with our community. The CX Canada agenda has been built to answer your top challenges.
The benefits of measuring emotions in customer experience cannot be understated. Today, consumers have come to expect a superior customer service experience—and the way to improve it is by paying attention to emotions in customer service. Brought to you by CX Week Canada, take a look at this infographic to help you emphasize your case as to why your organization should be measuring your customer's emotions and experiences.
Over the period of September 2017 to March 2018, CX Week Canada's Media Partner, TMG International asked 85 medium-to large size organizations in Canada a number of questions about their CX strategy and performance.
- Only 5% of CX employees surveyed felt like had a sense of employee empowerment
- Only 27% of organizations supplement their training with ongoing coaching
- 47% of organizations believe they lack internal alignment lack an understanding of their CX goals
- 67% don't know whether hiring and evaluation is tied to their CX stratagies
Read the full whitepaper.