Bmos Journey To Customer Centricity Through Employee Engagement
BMO’s Journey to Customer Centricity Through Employee Engagement
BMO Financial Group
Missed out on CX Week Canada 2017? Customer experience once lived exclusively within corporate marketing at BMO. However in 2012, a new CX learning function was created within the talent organization focused on articulating the brand internally, enhancing employee engagement and developing CX learning. Through a case study approach, this session will walk you through how to build and launch a CX learning program, key program components including training, synergies with HR and the linkages between employee experience and CX success. Take a look at her presentation.
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