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Making the Case for CX

Making the Case for CX

To remain truly differentiated and ahead of the vast sea of competition, treating your customers like royalty is the true key to creating lasting business success. Is your organization checking off the basic components to ensure your company’s heart not only keeps beating, but outlives your competitors?

If you don't know them already, here are our top 4 benefits of providing superior customer experiences.

Demystifying Design Thinking

Demystifying Design Thinking

Design Thinking is an innovative approach that combines service or product design with human behavior. At its core, dedicated practitioners describe design thinking as an ongoing mindset of empathy and human observation. But why does design thinking matter to you? Take a look at this infographic and and see who really benefits from using it.

2017 CX Week Canada Post Show Report

2017 CX Week Canada Post Show Report

Want to see what happened last year? Take a look at the official 2017 Post Show Report.

Included in this report:
- Attendee Stats
- 2017 Attendee List
- 2017 Event Partners and Media Partners
- Site Tour Recaps
- Featured Takeaways


Debunking Design Thinking Myths

Debunking Design Thinking Myths

Here to debunk many of the Design Thinking Myths, we've recruited some of the top Design Thinkers from IBM Design Practice, Pearson, American Express Global Business Travel, and more to shed light on the myths, facts, and benefits of Design Thinking.