Metrics That Matter: How to Identify and Benchmark CX ROI for Your Business
Vice President, Customer Experience
BC Safety Authority
Missed out on CX Week Canada 2017? We are all familiar with the NPS holy grail of customer experience metrics.
Beyond NPS, this panel explores some unique qualitative and quantitative
metrics in which can help benchmark your CX programme. In addition, how
can NPS be leveraged at a macro and micro level to measure performance? View his presentation.
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