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2018 CX Week Canada Brochure

2018 CX Week Canada Brochure

12-14 September 2018 | Toronto, ON
Gaining Competitive Advantage by Delivering Superior Experiences with Human-Centered Design

Recognising how critical customer centricity is to delivering superior customer experiences, we want to take this year to explore more deeply what that really means and re-examine the efficacy of our processes. We’ve all been there—it’s easy to begin our projects starting with the customer in mind, but it’s difficult to maintain that focus amid obstacles and other business objectives.

We hope to equip you with the tools and insights necessary to create lasting, impactful change and are offering a few new exciting topics to help you get there:

  • How to Deliver on a Culture of Customer-Centricity through Human-Centred Design & Empathy
  • Introduction to Design Thinking for CX: Experience Innovation
  • How to Create a CX Movement
  • Customer Experience Maturity Roundtables: Achieving Executive Buy-in
  • Back to Basics: Customer Experience Roadmap
2017 CX Week Canada Sponsorship Post Show Report

2017 CX Week Canada Sponsorship Post Show Report

Want to see what happened last year? Take a look at the official 2017 Post Show Report.

Included in this report:
- Attendee Stats
- 2017 Attendee List
- 2017 Event Partners and Media Partners
- Site Tour Recaps
- Featured Takeaways

2017 Past Attendee List

2017 Past Attendee List

Interested to see who attended CX Week Canada? Take a look at our 2017 Attendee Snapshot. (Last updated 8.7.2017)