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Sharing Best Practices in Toolsets and Design Management Strategies that Perform

Sharing Best Practices in Toolsets and Design Management Strategies that Perform

Presented by:

Ann Tebo
VP, Product
Onist Technologies

Missed out on CX Week Canada 2017? The tools and methods for delivering services and 
experiences are vast and largely open source: design 
thinking processes, service blueprinting, journey maps, 
and many other custom tools depending on the specific 
project. This camp explores some of the key tools that 
experience designers have found particularly useful, taking 
a case study approach to effectively leveraging tools in 
practice. Beyond just the toolsets, gain insight into best 
practices for managing various design methods to quickly 
prototype and garner feedback quickly. View her presentation.

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