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Site Tour Day

Site Tour A

Site Tour A

8:00 AM - 8:30 AM Registration & Breakfast

Site Tour A

8:30 AM - 9:00 AM Depart for Site Tour A

Site Tour A

9:00 AM - 12:00 PM Site Tour A: Miele Experience Centre Toronto

When you map customer journeys, there are often pieces of the experience in which you lack full control. Not true with Miele. Drawing on a 117 year legacy, Miele takes pride in full ownership of every customer touch point, from marketing to sales and delivery to customer service. Take this opportunity to visit the Miele Experience Centre Toronto just north of Toronto’s downtown and witness first-hand their customer experience philosophy, including:
  • Private presentations from Miele leaders to better understand their business model and customer experience approach
  • Complete tour of the Miele Experience Centre showcasing their approach to sales and engagement with their signature products and appliances
  • Time in their open, active kitchen, complete with refreshments
  • Opportunity to see their small, on-site contact centre for customer service

Site Tour A

12:00 PM - 12:30 PM Return to Hotel

Site Tour B

Site Tour B

12:30 PM - 2:00 PM Registration & Lunch

Site Tour B

2:00 PM - 2:30 PM Depart for Site Tour B

Site Tour B

2:30 PM - 4:00 PM Site Tour B: Cisco Toronto Innovation Centre

The first of its kind in North America and one of nine Innovation Centres worldwide, the Cisco Toronto Innovation Centre is the culmination of Cisco Canada’s commitments to drive innovation, productivity, and digital transformation for industry, government and the country. Occupying a portion of Cisco’s Canadian headquarters, tour the Innovation Centre highlighting:
  • A glimpse into Cisco’s dynamic innovation story and the Cisco innovation centre mandate encompassing digital transformation and IoT initiatives
  • Demonstration space, featuring interactive, forward-thinking and industry-focused “art of the possible” exhibits
  • Lab space, with a hands-on, use case approach to prototyping
  • Formal briefing area featuring a polished and stylized presentation space

Site Tour B

4:00 PM - 4:30 PM Return to Hotel

Site Tour B

4:30 PM - 4:30 PM Conference Concludes