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CX Week Canada

2018 Advisory Board


Patrick  Bach
Patrick Bach
Customer Experience & Service Design Leader
TD Bank
John Bardawill
John Bardawill
John Bardawill Founder and Managing Director
TMG International Inc.
Crystal D'Cunha
Crystal D'Cunha
Chief Experience Officer
The Inside View
Corby Fine
Corby Fine
Vice President
Simplii Financial
Markus Grupp
Markus Grupp
Head of Product & Service Design
Kira Systems
Adrienne  Harris
Adrienne Harris
Vice President of New Ventures
DATA Communications Management
Carol Hyams
Carol Hyams
Director of Customer Experience
Sunwing Vacations
Dolly Konzelmann
Dolly Konzelmann
President
CSPN
Jennifer McLennan
Jennifer McLennan
Senior Director Design & Development
Marriott International
Heather Tulk
Heather Tulk
President
Carlor Transformation
Lisa Woznica
Lisa Woznica
Vice President of Customer Experience
Wawanesa Insurance

2018 Speakers


Sara Aghvami
Sara Aghvami
Director of Customer Experience
Best Buy Canada
Ashutosh Anil
Ashutosh Anil
Business Leader, Client Experience
Technical Safety BC
Patrick Bach
Patrick Bach
Customer Experience & Service Design Leader
TD Bank
Narjes Boufaden
Narjes Boufaden
CEO and Founder
Keatext
Justin  Chin-You
Justin Chin-You
Innovation Center Technical Support, Toronto Innovation Centre
Cisco
Jessica Cryer
Jessica Cryer
VP, Business and Customer Strategy
CSPN
Wayne Cuervo
Wayne Cuervo
General Manager, Toronto Innovation Centre
Cisco
Crystal D'Cunha
Crystal D'Cunha
Chief Experience Officer
The Inside View
Almira Cuizon
Almira Cuizon
Vice President, Retail Operations
Roots
Frédéric  Desbiens
Frédéric Desbiens
Innovation Center Technical Lead, Toronto Innovation Centre
Cisco
John  Dumo
John Dumo
Director of Customer Experience & Business Transformation
Softchoice
James Durling
James Durling
Senior Manager, Strategic Initiatives
Scotiabank
Eric Esguerra
Eric Esguerra
Vice President of Customer Service & Operations
Miele
Mariana  Filipic
Mariana Filipic
Executive Director Customer Experience & Continuous Improvement
Schneider Electric
Corby Fine
Corby Fine
Vice President, Digital Commerce
CIBC
Brad Griffin
Brad Griffin
Senior Vice President, Head of Qualitative Canada
Ipsos
Markus Grupp
Markus Grupp
Head of Product & Service Design
Kira Systems
Elias Hadaya
Elias Hadaya
Vice President of Customer Experience
World Vision
Sandra Herriot
Sandra Herriot
Director
ExperiencePoint
David  Johnston
David Johnston
Social Media Strategist
Transportation Security Administration
Neil  Lacheur
Neil Lacheur
SVP Customer Experience
QuadReal Property Group
Nathalie Macleod
Nathalie Macleod
National Contact Centre Manager
Miele
Jennifer McLennan
Jennifer McLennan
Senior Director Design & Development
Marriott International
Stacey  Metcalfe
Stacey Metcalfe
Manager, Voice of Customer Strategy & Planning
Toyota Canada
Derek  Mihalicz
Derek Mihalicz
Head of Customer Experience
Unyte
Elizabeth  Nicoll
Elizabeth Nicoll
Vice President of Customer Experience
BSM Technologies
Fredrik Tunvall
Fredrik Tunvall
Global GTM Lead, Product Management
IBM Watson and Cloud Platform
Lisa Woznica
Lisa Woznica
Vice President of Customer Experience
Wawanesa Insurance
Warren Levitan
Warren Levitan
Co-Founder & CEO
Smooch Technologies
Jennifer van der Valk
Jennifer van der Valk
Managing Director Marketing & Digital Strategy
Ontario Government
Nitin Badjatia
Nitin Badjatia
Senior Director, Product Strategy, Customer Service Management
ServiceNow
Anish Mathur
Anish Mathur
Watson Offering Manager
IBM Watson
Samantha Chandler
Samantha Chandler
Principal Customer Success Consultant
Zendesk
Andrew Webster
Andrew Webster
Director of Change and Innovation Solutions
ExperiencePoint
Prashanth V K
Prashanth V K
Global Head of Marketing
Zoho Desk
Steve Bujouves
Steve Bujouves
Senior Director and Head of Support
FreshBooks