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CX Week Canada

2018 Advisory Board


Patrick  Bach
Patrick Bach
Customer Experience & Service Design Leader
TD Bank
John  Bardawill
John Bardawill
Chairperson, Customer Experience Council
Canadian Marketing Association
Crystal D'Cunha
Crystal D'Cunha
Chief Experience Officer
The Inside View
Corby  Fine
Corby Fine
Vice President of Digital Commerce
CIBC
Markus Grupp
Markus Grupp
Director of Digital Customer Experience
Indigo
Adrienne  Harris
Adrienne Harris
Vice President of New Ventures
DATA Communications Management
Carol Hyams
Carol Hyams
Director of Customer Experience
Sunwing Vacations
Dolly Konzelmann
Dolly Konzelmann
President
CSPN
Jennifer McLennan
Jennifer McLennan
Senior Director Design & Development
Marriott International
Heather Tulk
Heather Tulk
President
Carlor Transformation
Lisa Woznica
Lisa Woznica
Vice President of Customer Experience
Wawanesa Insurance

2018 Speakers


Jessica Cryer
Jessica Cryer
VP, Business and Customer Strategy
CSPN
Almira Cuizon
Almira Cuizon
Vice President, Retail Operations
Roots
Ashutosh  Anil
Ashutosh Anil
Business Leader, Client Experience – UX & Ops Support
Technical Safety BC
Corby Fine
Corby Fine
Vice President, Digital Commerce
CIBC
Crystal  D'Cunha
Crystal D'Cunha
Chief Experience Officer
The Inside View
David  Johnston
David Johnston
Social Media Strategist
Transportation Security Administration
Derek  Mihalicz
Derek Mihalicz
Head of Customer Experience
Unyte
Elizabeth  Nicoll
Elizabeth Nicoll
Vice President of Customer Experience
BSM Technologies
Eric Esguerra
Eric Esguerra
Vice President of Customer Service & Operations
Miele
Frédéric  Desbiens
Frédéric Desbiens
Innovation Center Technical Lead, Toronto Innovation Centre
Cisco
Jennifer McLennan
Jennifer McLennan
Senior Director Design & Development
Marriott International
Jennifer van der Valk
Jennifer van der Valk
Managing Director Marketing & Digital Strategy
Ontario Government
John  Dumo
John Dumo
Director of Customer Experience & Business Transformation
Softchoice
Justin  Chin-You
Justin Chin-You
Innovation Center Technical Support, Toronto Innovation Centre
Cisco
Lisa Woznica
Lisa Woznica
Vice President of Customer Experience
Wawanesa Insurance
Mariana  Filipic
Mariana Filipic
Executive Director Customer Experience & Continuous Improvement
Schneider Electric
Markus Grupp
Markus Grupp
Director, Digital Customer Experience
Indigo
Matthew Feaver
Matthew Feaver
Lead Customer Experience Measures
BMO Financial Group
Narjes Boufaden
Narjes Boufaden
CEO and Founder
Keatext
Natalya  Demberg
Natalya Demberg
Director Enterprise Customer Experience
BMO Financial Group
Neil  Lacheur
Neil Lacheur
SVP Customer Experience
QuadReal Property Group
Patrick Bach
Patrick Bach
Customer Experience & Service Design Leader
TD Bank
Sandra Herriot
Sandra Herriot
Director
ExperiencePoint
Sara Aghvami
Sara Aghvami
Director of Customer Experience
Best Buy Canada
Stacey  Metcalfe
Stacey Metcalfe
Manager, Voice of Customer Strategy & Planning
Toyota Canada
Wayne Cuervo
Wayne Cuervo
General Manager, Toronto Innovation Centre
Cisco