\"

Meet the Speakers

Speakers


Ashutosh Anil
Ashutosh Anil
Vice President, Customer Experience
Rise People
Patrick Bach
Patrick Bach
Customer Experience & Service Design Leader
TD
Vicki Benoit
Vicki Benoit
Director, Customer Experience, Special Projects
Air Canada
John Bardawill
John Bardawill
Chairperson
Canadian Marketing Association, Customer Experience Council
Allison Brownlie
Allison Brownlie
Marketing Director
Mountain Equipment Co-op
Bob Buiaroski
Bob Buiaroski
SVP Customer Experience
Manulife
Charles Cantin
Charles Cantin
VP Customer Experience
Mirego
Anthony Cioffi
Anthony Cioffi
Customer Experience Architect
Thinking Capital
Steve Copeland
Steve Copeland
Executive Vice President
Executive Energy Management
Monika Curman
Monika Curman
Program Manager, Customer Experience
BC Hydro
Christopher Dingle
Christopher Dingle
Senior Director, Customer Intelligence
Rogers Communications
Christian Dufour
Christian Dufour
Executive Vice President, Individual Insurance and Financial Services
La Capitale Financial Group
Eric Esguerra
Eric Esguerra
Director, Customer Service and Operations
Miele Canada
Corby Fine
Corby Fine
Vice President, Digital Commerce
CIBC
Tema Frank
Tema Frank
Customer Experience & Usability Pro, Best-Selling Author of "PeopleShock"
Frank Reactions
Jillian Gora
Jillian Gora
Manager, Customer Experience and Communications
SoapBox
Indigo
Markus Grupp
Director, Digital Customer Experience
Indigo
Erin Gray
Erin Gray
National Director, Customer Experience
Revera Inc.
Kelly Harper
Kelly Harper
Director of Customer Experience Learning
BMO Financial Group
Adrienne Harris
Adrienne Harris
VP, New Ventures
DATACM
Katherine  Hayward
Katherine Hayward
Vice President, Customer Experience Design, International Banking
Scotiabank
Katy Lawrence
Katy Lawrence
Lead, Talent & Development, Canada
Coca-Cola
Shannon Long
Shannon Long
Supervisor, Customer Experience
Municipal Property Assessment Corporation
Simon Lysnes
Simon Lysnes
Director of Customer Experience
Hudson's Bay Company
Dilip Nair
Dilip Nair
Senior Director, Customer Service
Aon Hewitt
Andrew Pryse
Andrew Pryse
Senior Director, Toronto Customer Contact Center
CIBC
Roger Puglsey
Roger Puglsey
Director, Service Excellence Programs
Oxford Properties Group
Caleb Rubin
Caleb Rubin
Head of Digital
go easy Ltd.
Tessa Steenstra
Tessa Steenstra
Director of Customer Experience Design
Scotiabank
Ann Tebo
Ann Tebo
VP, Product
Onist Technologies
Kirsty Traill
Kirsty Traill
VP Customer
Hootsuite
Jose Vergara
Jose Vergara
Chief Customer Officer, Imaging, Workflow & Care Solutions
Change Healthcare
Christopher Watchorn
Christopher Watchorn
Director, Customer Service Network Effectiveness
Canada Post
Jessica Weisz
Jessica Weisz
Chief Customer Officer
SoapBox
Christine Walker
Christine Walker
Director of Customer Experience
Ceridian HCM
Lisa Woznica
Lisa Woznica
Vice President, Customer Experience
Wawanesa Insurance

Advisory Board


John Bardawill
John Bardawill
Chairperson
Customer Experience Council, Canadian Marketing Association
Patrick Bach
Patrick Bach
Customer Experience & Service Design Leader
TD
Tema Frank
Tema Frank
Customer Experience & Usability Pro, Best-Selling Author of "PeopleShock"
Frank Reactions
Markus Grupp
Markus Grupp
Director, Digital Customer Experience
Indigo
Adrienne Harris
Adrienne Harris
VP, New Ventures
DATACM
Jose Vergara
Jose Vergara
Chief Customer Officer, Imaging, Workflow & Care Solutions
Change Healthcare
Jessica Weisz
Jessica Weisz
Chief Customer Officer
SoapBox