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Speakers Who Engage

Now that you’ve seen our speakers below, take a look at our current attendee list to see who will be joining you or take a look at our speaker interview with Patrick Bach, Customer Experience & Service Design Leader, TD.

Speakers


Ashutosh Anil
Ashutosh Anil
Product Leader - Safety System Operations
BC Safety Authority
Jean Ary Ceant
Jean Ary Ceant
Special Advisor to DG
CFI Haiti
Jason Atkins
Jason Atkins
CEO
360incentives.com
Patrick Bach
Patrick Bach
Customer Experience & Service Design Leader
TD
Gina Baillie
Gina Baillie
Director, Customer Journey Management
World Vision Canada
Johnathan Bald
Johnathan Bald
Upper Mid-Market, CX Sales Manager
Oracle
John Bardawill
John Bardawill
Chairperson
Canadian Marketing Association, Customer Experience Council
Bob Buiaroski
Bob Buiaroski
SVP Customer Experience
Manulife
Charles Cantin
Charles Cantin
VP Customer Experience
Mirego
Anthony Cioffi
Anthony Cioffi
Product Owner - Omni Channel & Customer Experience
Thinking Capital
Steve Copeland
Steve Copeland
Executive Vice President
Executive Energy Management
Monika Curman
Monika Curman
Program Manager, Customer Experience
BC Hydro
Rob Delbello
Rob Delbello
Country Manager - Canada
Lithium
Christian Dufour
Christian Dufour
Executive Vice President, Individual Insurance and Financial Services
La Capitale Financial Group
Eric Esguerra
Eric Esguerra
Director, Customer Service and Operations
Miele Canada
Troy Fawkes
Troy Fawkes
SEO and Digital Marketing Specialist
Delta Growth
Corby Fine
Corby Fine
Vice President, Digital Commerce
CIBC
Tema Frank
Tema Frank
Customer Experience & Usability Pro, Best-Selling Author of "PeopleShock"
Frank Reactions
Jillian Gora
Jillian Gora
Director of Customer Experience
SoapBox
Anupan  Govil
Anupan Govil
Partner
Avasant
Markus Grupp
Markus Grupp
Director, Digital Customer Experience
Indigo
Erin Gray
Erin Gray
National Director, Customer Experience
Revera Inc.
Kelly Harper
Kelly Harper
Director, Customer Experience Program
BMO Financial Group
Adrienne Harris
Adrienne Harris
VP, New Ventures
DATACM
Katherine  Hayward
Katherine Hayward
Vice President, Customer Experience
Scotiabank
Dolly Konzelmann
Dolly Konzelmann
President
Customer Service Professionals Network
Katy Lawrence
Katy Lawrence
Lead, Talent & Development, Canada
Coca-Cola Refreshments Canada
Tom Loberto
Tom Loberto
Vice President and General Manager
TeleTech Canada Solutions
Shannon Long
Shannon Long
Supervisor, Customer Experience
Municipal Property Assessment Corporation
Diane Magers
Diane Magers
CEO, Chairman of the Board
Customer Experience Professionals Association
Tommy Minta
Tommy Minta
Digital Solution Lead
Genesys
Dilip Nair
Dilip Nair
Senior Director, Customer Care
Alight Solutions
Nick Nunes
Nick Nunes
Senior Manager, Social Media (North America)
BMO Financial Group
Andrew Pryse
Andrew Pryse
Senior Director, Toronto Customer Contact Center
CIBC
Roger Pugsley
Roger Pugsley
Director, Customer Service Excellence
Oxford Properties Group
Chris Randall
Chris Randall
Chief Customer Officer
ResponseTek
Tessa Steenstra
Tessa Steenstra
Director of Customer Experience Design
Scotiabank
Ann Tebo
Ann Tebo
VP, Product
Onist Technologies
Kirsty Traill
Kirsty Traill
VP Customer
Hootsuite
Jose Vergara
Jose Vergara
VP, Enterprise Customer Experience
Change Healthcare
Jessica Weisz
Jessica Weisz
Chief Operating Officer
SoapBox
Christine Walker
Christine Walker
Director of Customer Experience
Ceridian HCM
Lisa Woznica
Lisa Woznica
Vice President, Customer Experience
Wawanesa Insurance

Advisory Board


John Bardawill
John Bardawill
Chairperson
Customer Experience Council, Canadian Marketing Association
Patrick Bach
Patrick Bach
Customer Experience & Service Design Leader
TD
Tema Frank
Tema Frank
Customer Experience & Usability Pro, Best-Selling Author of "PeopleShock"
Frank Reactions
Markus Grupp
Markus Grupp
Director, Digital Customer Experience
Indigo
Adrienne Harris
Adrienne Harris
VP, New Ventures
DATACM
Jose Vergara
Jose Vergara
VP, Enterprise Customer Experience
Change Healthcare
Jessica Weisz
Jessica Weisz
Chief Customer Officer
SoapBox