Live Chat Software
12-14 September 2018
Radisson Admiral Hotel Toronto-Harbourfront, Toronto, ON

Elizabeth Nicoll


Vice President of Customer Experience
BSM Technologies


9:30 AM CX Maturity Roundtables: New to Customer Experience: Fostering Small Wins to Gain Momentum

Small wins in customer experience build the foundation. This roundtable discusses strategies to showcase customer experience wins at the project level to advocate for larger organizational commitment to the process.


Check out the incredible speaker line-up to see who will be joining Elizabeth .

Download The Latest Agenda