Live Chat Software
12-14 September 2018
Toronto, ON

Elizabeth Nicoll

Vice President of Customer Experience
BSM Technologies
Elizabeth has over 25 years of experience in leading and developing people, building and executing customer experience programs, creation of a Project Management Office and cultivating a customer centric culture. Her passion for customers has fostered a very rewarding career. Through continued learning, Elizabeth looks forward to striving for customer experience excellence. Elizabeth earned her BSc from the University of Toronto and is a certified member of the Customer Experience Professional Association.


9:30 AM CX Maturity Roundtables: New to Customer Experience: Fostering Small Wins to Gain Momentum

Small wins in customer experience build the foundation. This roundtable discusses strategies to showcase customer experience wins at the project level to advocate for larger organizational commitment to the process.


Check out the incredible speaker line-up to see who will be joining Elizabeth .

Download The Latest Agenda