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12-14 September 2018
Toronto, ON

Jessica Cryer

VP, Business and Customer Strategy
CSPN

Jessica Cryer is a sharp and experienced Customer Experience consultant who has a passion for helping businesses create, design, build, and execute strategies that will make a tangible difference. Now as the VP, Business and Customer Strategyl Jessica is responsible for managing a Customer P&L and leading a team in identifying, developing, and executing customer and category growth opportunities through the use of relevant and personalized marketing and sales strategies. Jessica also plays an integral role in leading  consulting initiatives that reshape customer-centric thinking and management across organizations.

 

Prior to joining CSPN, Jessica worked at Monitor Deloitte leading strategy projects for major Canadian financial institutions. Her passion for customer experience led her to Idea Couture, where she focused on customer experience innovation and transformation.  Jessica is driven by the opportunity to conceive and build memorable customer and employee experiences, linking disciplines from Strategy, Human Resources, and Service Design to produce desired business outcomes. 



4:15 PM Closing Panel: Redefine the Modern Employee Experience with Updated Practices

Many companies are growing increasingly aware that providing excellent customer experiences and achieving profitable growth stems largely from the ability to deliver positive workplace experiences for their employees. Yet in our modern world, some are still holding on to traditional approaches to management and office policies that can do more harm than good.

What specifically does it take to successfully attract and retain talent? How do you know you’re really giving employees what they want? Hear from these leaders responsible for developing teams at their organizations share some of the strategies that keep their employees happy and inspired, and their customers coming back for more.

  • Identify stale beliefs that can hold your employees back and gain fresh philosophies that make a difference
  • Recognize behaviors of leaders who execute a clear vision between customer and employee engagement
  • Hear employee engagement success stories and unconventional tactics that motivate employees, increase job satisfaction and drive more revenue
  • Learn how you can make small internal shifts that result in big customer impacts


Check out the incredible speaker line-up to see who will be joining Jessica.

Download The Latest Agenda