John Bardawill Founder and Managing Director
TMG International Inc.
In this session TMG International Inc. will reveal the results of the study on the state of CX in Canada (conducted in partnership with Phase 5). While having a relatively accurate view of their customers’ experience, most Canadian organizations have no long-term plan or clear structure in place for their CX strategy. John Bardawill will share best practices and help you determine what your organization needs to do to give consumers the experience they desire and deserve.
Attendees will gain insights into:
· How Canadian organizations perceive the success of their customer experience efforts
· How Canadian consumers perceive the experience they receive
· How to close the gap between your organization’s customer experience and customers’ expectations
· Optimize your CX strategy and results by gaining insights from the first study of its kind in Canada.