Live Chat Software
12-14 September 2018
Radisson Admiral Hotel Toronto-Harbourfront, Toronto, ON

John Dumo


Director of Customer Experience & Business Transformation
Softchoice


11:25 AM CX Maturity Roundtables: Customer Experience Veteran: Overcoming Cultural Buy-In

Once company leaders have bought into customer experience, roadblocks can emerge in middle-management. What strategies can you leverage to enhance buy in and overcome implementation challenges on the ground?


Check out the incredible speaker line-up to see who will be joining John .

Download The Latest Agenda