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12-14 September 2018
Toronto, ON

Mariana Filipic

Executive Director Customer Experience & Continuous Improvement
Schneider Electric


11:15 AM Industry Power Hour: Customer Experience Short Stories

Benchmark your CX strategy against others as innovative CX leaders across various industries dive right in and share their experiences in transforming the customer experience with human-centered design—from addressing challenges faced to how they’ve overcome them. Each expert will leave you with their top two pieces of inspirational yet practical advice for organizations already embracing or looking to implement ongoing customer centricity.

11:15AM: Retail
11:35AM: Education
11:55AM: Energy


Check out the incredible speaker line-up to see who will be joining Mariana .

Download The Latest Agenda