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12-14 September 2018
Radisson Admiral Hotel Toronto-Harbourfront, Toronto, ON

Mariana Filipic


Executive Director Customer Experience & Continuous Improvement
Schneider Electric


9:25 AM Industry Power Hour: Customer Experience Short Stories

Benchmark your CX strategy against others as innovative CX leaders across various industries dive right in and share their experiences in transforming the customer experience with human-centered design—from addressing challenges faced to how they’ve overcome them. Each expert will leave you with their top two pieces of inspirational yet practical advice for organizations already embracing or looking to implement ongoing customer centricity.

11:15AM: Retail
11:35AM: Education
11:55AM: Energy
12:15AM: Finance


Check out the incredible speaker line-up to see who will be joining Mariana .

Download The Latest Agenda