Live Chat Software
12-14 September 2018
Toronto, ON

Markus Grupp

Director, Digital Customer Experience
Indigo
He is currently Director, Digital Customer Experience at Indigo, responsible for creating delightful digital experiences for Indigo customers online and in-store. Over the past decade, he has held leadership roles in customer experience, product and service design roles at Fortune 500 companies, leading design firms and start-ups in Europe and Canada. Most recently, he led the in-house Service Design team at TELUS, responsible for delivering consistently great customer and employee experiences across digital and non-digital touch points. Markus previously built and led the User Experience Centre of Excellence at Rogers Communications, responsible for delivering the end-to-end experiences for entertainment, communication, smart home and transactional services. Prior to returning to Canada, Markus was as a product manager and experience designer at Orange/ France Telecom, Nokia/ Mobile Innovation and leading design firms in the United Kingdom. Markus holds a Master's degree in interaction design from the University of Westminster, London and a Bachelor's degree in Arts & Business from the University of Waterloo, Canada.



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