Chief Business Development Officer
11:50 AM PERSONAL & PERSONALIZE:How Messaging, Chatbots & AI are Breaking the Tradeoff between CX and Cost
With the rise of business messaging, customer engagement is shifting from transaction-based tickets, sessions, push notifications and forms to highly personal conversations. Throw AI into the mix and there’s never been a better opportunity to for an enterprise to deliver personalized service over time, across channels, at scale.
In this case study-driven talk, Warren Levitan will explain how leading brands like Four Seasons, Betterment and Uber are delivering next-level customer experiences through chat.