Principal Customer Success Consultant
8:55 AM CASE STUDY: Omnichannel: From Customer Engagement Strategy to Everyday Success featuring Freshbooks
Your customers are defining the terms of engagement and you must respond. Join Zendesk’s Sam Chandler and the Director of Support at Freshbooks as they explain how to create a seamless customer experience.
Whether you’re just getting started or already on the omnichannel path, this session will help you build an agile, long-term engagement strategy.